Questions
Asked before turning it on
Sixteen answers, in the order merchants tend to want them. If something is missing, ask and it gets added here.
The basics
- What is virtual try-on?
- A button on your own product pages. A shopper adds a photograph of herself and sees the piece on her own body, in about ten seconds, before she buys rather than after it arrives.
- How long does it take?
- About ten seconds. The first try-on of a given product is slower, because the garment is derived to a flat lay and cached at that point.
- Does she need an account?
- No. No login, no sign up, no app. She taps the button and picks a photograph.
- Does it work on a phone?
- That is where nearly all of it happens. The panel is built for a phone first and reads her camera roll directly.
Quality
- Will it show her body or the model's?
- Hers. Most try-on tools return the catalogue model's body with the shopper's face on top; we shipped that failure three times before finding the fix, which was to remove the competing body from the input entirely.
- Does it work on plus size shoppers?
- Yes, and it is one of the cases we specifically tested, because it is where the common failure is most obvious and most insulting.
- Does it work for menswear?
- Yes. A male shopper comes back on his own frame in your menswear rather than on a woman's frame in womenswear.
- What kind of photograph should she use?
- A clear, well lit, full length shot works best. It is not a hard requirement; the point of the fix is that the result follows her body whatever she sends.
Installing
- How do I install it?
- One script tag with your publishable key, anywhere in your product template. The widget finds the product on the page and places its own button beside Add to cart.
- Do I need a Shopify app?
- No. It is a theme edit, which is why there is no review queue between you and going live.
- Will it clash with my theme?
- It renders in a shadow root, so your CSS cannot reach into it and its CSS cannot reach out.
- What if the button does not appear?
- Either no product was detected or no buy control was found. A schema.org Product block with an image on the page fixes the first, and is worth having anyway.
Cost and control
- What does a try-on cost?
- Ten credits, from the same balance everything else uses. There is no separate try-on plan.
- Can somebody run up my bill?
- You set a daily cap, the key only works on domains you registered, and each visitor is limited underneath the cap.
- What happens to her photograph?
- Deleted within six hours. The result is kept for thirty days so she can come back to it, then removed.
- Can I turn it off?
- Yes, immediately, from settings. The tag can stay in your theme and an inactive store renders no button.
Try-on runs on your storefront, against your credits, under a cap you set. Nothing about it lives on our side of the sale.
Answered at length
The rest of the service
One line in your theme, and your shoppers can see themselves
Try-on comes out of the same credits as everything else, so there is nothing separate to buy. Set a daily cap before you turn it on.